"I just don't have much faith in Australia's major airlines anymore." "I felt incredibly sorry for the staff, I think the staff are really bearing the brunt of everyone's anger and frustration," Ms Power said. She said the experience had made her "extremely reluctant" to book another holiday. Rachel Power says she no longer has faith in Australia's airlines after a planefull of Jetstar passengers were stranded overnight in Cairns Airport. Their flight didn't depart until the afternoon of the following day. Ms Power said the airline told them there were no vacant hotel room in Cairns to accommodate them, and the family had to spend the night in the airport's arrivals terminal. She said after sitting on the tarmac late into the night, the passengers were taken off the plane without explanation for why their service couldn't resume.
#Flight ontime record full#
Rachel Power said she no longer had faith in Australia's airlines after she and a plane full of passengers were recently stranded in a closed Cairns Airport terminal overnight.Īfter her and family spent the winter school holidays soaking up the warmer air in the tropics, their flight home to Melbourne was delayed for an hour then had to return to Cairns for a medical emergency. "We want to get back to a normal period but at the moment with the patchy recovery, anything that is going to rock confidence is a challenge for everyone." Stranded passengers lose faith in airlines "What we want to do is rebuild confidence to the travelling public that they can get to where they want to go, they can do it enjoyably, they can do it reliably," he said. The Australian Airports Association chief executive James Goodwin said the aviation industry had a lot of work to do to improve reliability. Mildura had the tardiest arrivals with only 47.2 per cent of planes landing on time. Sydney and Melbourne passengers worst affectedĬancellations by all airlines were highest on flights from Sydney to Melbourne at 15.3 per cent, followed by the Melbourne to Sydney route, at 14.9 per cent.įlights between Sydney and Canberra, and then the Canberra to Melbourne route were among the next highest to be cancelled.Īlice Springs fared the best for arrivals at 87.2 per cent and Armidale Airport had the most flights leave on time, with 81.5 per cent of flights doing so. It said its cancellation rate was trending in the right direction and was down to 2.4 per cent this week. Virgin said it had recently made operational changes which had already reduced the number of flights it needed to cancel this month. "While this result is not where we want to be, this outcome is a result of the extraordinary efforts of our team who continue to work around the clock to help our guests get to their destinations during busy periods," a spokesperson said. Virgin Australia echoed the reasons given for the poor performances, saying flights had been significantly affected by weather events in New South Wales as well as resourcing pressures associated with COVID and the large numbers of passengers returning to travel. "Call centre wait times are now better than they were pre-COVID and our mishandled bag rates are close to what they were before the pandemic." "We're already seeing improvements and things will continue to get better month-on-month. "Everyone at Qantas and Jetstar is focused on turning this performance around," the spokesperson said. The airline said it had rostered additional crew on stand-by to lessen the impact of COVID-related crew absences and said cancellations so far this month were down on those recorded in June. It said there were also staff shortages across the whole aviation industry including air traffic control, which reduced landing and take off rates on seven days during the month at airports around the country. Qantas said Sydney Airport was reduced to a single runway for five days because of strong winds, including on June 1, which was the worst day of the month for on time performance and cancellations. Across the board, airlines are struggling to return to pre-pandemic performance levels.
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